Purchasing from the website
This website records and processes your name, email address, password, postal address, purchases and communications related to your order. These details are stored and used to operate a secure login system and to fulfil your orders. The legal basis on which these details are processed is the fulfilment of our contracts with you.
If you place goods in your cart but do not complete an order, we will use your name, email address and cart contents to alert you to the incomplete order. The legal basis on which these details are processed is our and your legitimate interests in being informed of incomplete orders.
Unless you opt out, we will also use your name, email address and order history to send emails to you promoting similar goods to ones already purchased or surveys. The legal basis on which these details are processed is consent.
If you opt in to the following uses, we will use your data to tailor the adverts you receive from us through Google and Facebook:
- Google Enhanced Conversions. To take, encrypt and send your data and then match it to allow better attribution and optimisation within Google’s platforms.
- Facebook (Meta) Ads, using interest and behavioural targeting. To tailor adverts to you using Facebook’s Ads platform, we can tailor adverts based on various things, such as interests or demographics. The Meta privacy policy is here: https://www.facebook.com/privacy/policy/?locale=en_GB
- Facebook (Meta) Custom Audiences. To tailor adverts to you using Facebook’s Custom Audiences platform, we tailor adverts using various data types, including customer data we hold. More detail is available here: https://www.facebook.com/legal/terms/customaudience.
- Facebook (Meta) Lookalike Audiences. We use your data and Facebook’s algorithms to find new audiences that are likely to buy the same products as you. More detail is available here: https://www.facebook.com/business/help/164749007013531?id=401668390442328&
If you wish to delete your account or opt-out of any consents please email info@shopatfmh.com. We store records of all transactions for seven years, after which all of your data relating to that transaction will be deleted.
Your payment details are collect and processed by Shopify, whose consumer privacy policy can be found here.
The Newsletter
If you provide your email address for the newsletter, it will be stored and used to send the Shop’s newsletter to you. The email newsletter is sent using Mailchimp. This means that your email address will be sent to Mailchimp’s servers, based in the USA, for the purposes of sending the newsletter to you. More detail on how your email address is protected by Mailchimp can be found here: https://mailchimp.com/help/mailchimp-european-data-transfers/. You can unsubscribe at any time by using the link in the newsletter.
Other communication
If you communicate with the Shop at Freemasons’ Hall for any other reason it may monitor, record, store and use any telephone, email, webform or other communication with you in order to communicate with you in relation to your query, respond to the issues raised, check any information you have provided, maintain records of recent communications for legal reasons and improve the quality of the services it offers. The legal basis for this processing is the legitimate interests of the Shop at Freemasons’ Hall as a shop and an online shop.
Data Rights
Your data controller is UGLE Trading Company Ltd (Company no. 12195160) (trading as ‘Shop at Freemasons’ Hall’) of Freemasons’ Hall, 60 Great Queen Street, London WC2B 5AZ.
If you wish to see a copy of, object to the processing of, rectify or erase the personal data held about you please email info@shopatfmh.com.
If you have any questions or complaints about how your data is processed please contact info@shopatfmh.com. If you have made a complaint and are not happy with our response you have the right to complain to the Information Commissioner’s Office. More information about complaints can be found at ico.org.uk.
Cookie Policy
Our website uses cookies, as do almost all websites. The purpose of these is to help provide you with the best experience possible.
Cookies are small text files stored by your browser on your computer or mobile phone when you browse websites.
Our cookies enable us to:
- Make our website work as expected
- Improve the speed/security of the site
- Continuously improve our website for you
- Track visits to the sites articles so we know what kind of information is popular for our visitors
We do not use cookies to:
- Collect any personally identifiable information
- Collect any sensitive information
- Pass personally identifiable data to third parties
You can learn more about all the cookies we use below.
Granting us permission to use cookies
When you visit shopatfmh.com, you will be asked if you want to grant your permission for us to use cookies via a footer pop-up. You can change your settings at any time by selecting the 'Manage Website Data Collection Preferences' link at the bottom of any page in our store. You are welcome to revoke your permission for us to use cookies at any time, however doing so will likely mean that our site will not work as you would expect.
More about our cookies
Our cookies serve four functions. You can choose which cookies you would like to accept by functional category by clicking the 'Manage Website Data Collection Preferences' link at the bottom of any page in our store.
Essential: Essential for the site and any requested services to work, but do not perform any additional or secondary function. As these are crucial for the functioning of the site, you cannot opt-out of these cookies.
Functional: Enables enhanced functionality, such as videos and live chat. If you do not allow these, then some or all of these functions may not work properly.
Analytics: Provide statistical information on site usage via Google Analytics so we can improve this website over time.
Targeting and advertising: Used to create profiles or personalise content to enhance your shopping experience.
Cookies are set by Shopify and Google Analytics.
Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac OS X or Windows PC) which helps to identify how our site works on particular platforms. This helps us to continuously improve our website. These so called “analytics” programs also tell us, on an anonymous basis, how people reached this site (e.g. from google) and whether they have been here before helping us develop our services.
Google Analytics
You can opt-out of being tracked by Google Analytics (we’d prefer you didn’t though as this data is helpful to us in improving our website and therefore your experience on it).
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our, and a large proportion of the world’s, websites as cookies are a standard part of most modern websites.
