We will do our best to take any orders via the telephone, but please note that any orders place this way do not qualify for any online offers or promotions. Please note that during busy times we may be unable to answer your call so please leave us a message. The best way to contact our team if you are struggling to order is to contact them on info@shopatfmh.com

Yes, a click and collect service is available - please select this option during checkout.

We endeavour to ship all orders completed. If for any reason an item is not available, we will process and dispatch the remainder of your order. Items available for pre-order or temporarily out of stock will be dispatched separately with no additional charges for postage and packaging. Please note that for all orders outside the UK will only be dispatched in one delivery to save on shipping costs. Customers abroad we will await for all items in their order to be completed before the goods are shipped.

No, you can checkout as a guest. The benefits of creating an account include visibility of your order history as well as streamlining the checkout process for future purchases. If you check out as a guest, the system will not remember your details and you will have to input them each time you place an order.

The goods sent from our online shop are drawn from the same source as the on-site shops, therefore if an item is out of stock online, it won’t be available in store. You can sign up for back in stock notification emails from the product information page.

Many of our lines are part of our core ranges, and are likely to be available again in the future.

Some items are available for pre-order, as detailed on the product information page.

All delivery charges are based on the total order value, combination of products and shipping destination.

Deliveries outside the UK may be subject to import duties, taxes and delivery charges, which are levied once a shipment reaches your country. These may vary by destination, and the Shop at Freemasons’ Hall is not responsible for these charges.

We make every effort to dispatch orders within two working days of receipt, however this may vary slightly during busy periods.

Once your order has been dispatched, you will receive an automated email to confirm this. If you have not received this email, please check your spam or junk mail folder.

If you still have not received the order then please email the shop on
info@shopatfmh.com with your order & contact details.

Yes. When entering the address at the checkout stage, you will enter the delivery name and address on the first page. The second page will include a tick-box asking if the shipping and billing addresses are different. If the cardholder billing address is different, enter it on this page. Please note, for goods delivered outside of the UK, we must include an invoice with the customs packet which will include information about the contents and price of the delivery.

Unfortunately we are unable to offer a gift wrapping or gift messaging service at this time.

Payment is taken from your card once your order is placed. You will also receive an email confirmation.

We accept payment by most credit cards, including Visa, MasterCard and Maestro.

We do not accept payment by cheque.

The secure server software used by the Shop at Freemasons’ Hall encrypts all your personal information, including credit card details, name, and address. We use the Shopify Payments as the secured gateway for payment.

There are no VAT charges on goods for customers outside UK. This is automatically deducted.

Any issues or changes relating to your order should be communicated to us as soon as possible.

Please note that orders placed during the week tend to be processed on the day or early the following day, after which point it will not be possible to change the order.

Although we are confident of the high quality of our goods, we recognise that there may be occasions when a customer might wish to return an item. You may therefore return a purchase to us in its original condition and packaging within 30 days for a refund or replacement, where possible. Please click here for full details of our returns and cancellations policy.

Please contact us as on
info@shopatfmh.com soon as possible with full details.