Refund policy

Damages

While we make every effort to ensure your order is well packed, we fully appreciate that damages sometimes occur during transit. If this has happened, simply email a photo of the damaged item to info@shopatfmh.com within 7 days of receipt, and we will be happy to send a replacement where possible. If the item is no longer available, we will issue a full refund.

Returns

Although we are confident of the high quality of our goods, we recognise that there may be occasions when a customer might wish to return an item. You may therefore return a purchase to us in its original condition and packaging within 30 days for a refund or replacement, where possible. Please enclose a note giving your order number, name, address, contact telephone number and e-mail address, together with the reason for the return. We will ask you to keep proof of posting the goods to us.

Postage will only be refunded if the item is faulty or incorrectly supplied from the original order and we recommend that you use a recorded delivery service when returning goods. This returns policy does not affect your statutory rights.

Please address returns to:

Shop at Freemasons’ Hall
60 Great Queen Street
London WC2B 5AZ

Cancellations

For any cancellations please contact us via the order message option on your account or using the Contact Us form to request that you cancel your order. If you have any problems with this please contact a member of our team on info@shopatfmh.com Please note that cancellations/refunds can take up to 14 days.