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The award winning Shop at Freemasons' Hall showcases a wide range of products inspired by Freemasonry, the Museum and the Freemason's Hall. A full range of regalia, giftware and beyond.

Shipping

Free UK Shipping on orders over £75
UK shipping from £2
Europe shipping from £2
Rest of the World shipping from £8

Exact shipping costs calculated at checkout.

Please note that international customs duties and sales taxes may apply to some orders outside of the UK, and that the customer is liable for these charges.

We make every effort to dispatch orders within two working days of receipt, however this may vary slightly during busy periods.

Christmas Deliveries

Please allow plenty of time for posting.  Please post items and gifts for Christmas early, particularly for International deliveries. Ongoing Covid restrictions, reduced air and freight capacity, high volumes and winter weather conditions are all impacting transportation and local delivery across the globe. Please note that although Royal Mail have issued dates for last dates of posting we are experiencing delays up to two weeks for the UK.  

Last recommended posting dates:

19th November: Europe & Worldwide.

10th December: UK. 

Damages

While we make every effort to ensure your order is well packed, we fully appreciate that damages sometimes occur during transit. If this has happened, simply email a photo of the damaged item to – email address TBC - within 7 days of receipt, and we will be happy to send a replacement where possible. If the item is no longer available, we will issue a full refund.

Returns

Although we are confident of the high quality of our goods, we recognise that there may be occasions when a customer might wish to return an item. You may therefore return a purchase to us in its original condition and packaging within 30 days for a refund or replacement, where possible. Please enclose a note giving your name, address, contact telephone number and e-mail address, together with the reason for the return. We will ask you to keep proof of posting the goods to us.

Postage will only be refunded if the item is faulty or incorrectly supplied from the original order and we recommend that you use a recorded delivery service when returning goods. This returns policy does not affect your statutory rights.

Please address returns to:

Shop at Freemasons’ Hall
60 Great Queen Street
London WC2B 5AZ

Refunds will be authorised within 14 days of receipt of goods.